Chapter One (Jersey) Limited - Booking Terms and Conditions

These terms and conditions (“T&C”) apply to the provision by Chapter One (Jersey) Limited of 1 St Andrew's Place, 7 1/2 Charing Cross, St. Helier, Jersey JE2 3RP, registered number 130135 (“Chapter One”) of a single classroom based session/online course and/or a series of classroom based sessions/online courses in regards to professional qualifications or professional developments (each a “Course”) together with any relevant supporting materials to a delegate and/or a delegate’s employer (the “Customer”).


1. Booking and registration

1.1.  It is the responsibility of the Customer making the booking to ensure that the Course is appropriate for their needs that they obtain any and all necessary consents to permit them to attend the Course in Jersey.

1.2.  The Customer acknowledges that by submitting a booking request to Chapter One, they have received the relevant authorisation for attendance on and expenditure for the Course.

1.3.  Places on the Course are limited and will be allocated on a “first-come first-served” basis following receipt of the authorised course booking form.

1.4.  Chapter One will confirm in writing to the Customer of the Customer’s acceptance and attendance on the Course, which forms the contractual arrangement between Chapter One and the Customer and is confirmation by the Customer of the acceptance of these terms and conditions (the “Agreement”).

2. Payment

2.1.  Course fees are due in full within 14 days of the invoice date unless an agreed arrangement in writing is in place.

2.2.  Any agreed arrangement to pay for Course fees during or after the Course must be made in writing prior to the commencement of the Course.

2.3.  In the event of full payment not being received within 14 days of the invoice date, Chapter One reserves the right to refuse admission to the remaining Course dates and reserves the right to not accept future Course bookings from the Customer.

2.4.  Chapter One reserves the right to charge interest on outstanding invoices at the rate of 5% per calendar month.

3. Course Cancellation and Non-Attendance

3.1.  All Customer cancellations must be received in writing to

3.2.  All Customer cancellations received 21 days (15 working days) or more prior to the commencement date of the Course will receive a full refund less an administration fee of £150. Any study materials already provided must be returned in unused condition, otherwise these will be charged at full retail price.

3.3 Subject to availability, if a Customer wishes to defer the Course to a later period, provided that the request is received in writing to​ 21 days (15 working days) or more prior to the commencement date, the amount paid will be held on account for the Customer to be offset against the value of any future course booking. Any new study materials required will be charged at full retail price. No administration fee will apply.

3.3.  No refunds will be given if a Customer withdraws, for whatever reason, within 21 days (15 working days) of the commencement date of the Course.

3.4.  No refund will be given to a Customer who fails to attend a Course without providing notice in writing to for whatever reason.

4. Course Cancellation or Suspension by Chapter One

4.1. Chapter One will endeavour not to amend published Course details, however Chapter One reserves the right to amend published Course dates, times and tutors without liability. Chapter One undertakes to inform the Customer in writing as soon as the amendment is made. In such circumstances, a Customer will be offered a full refund should they be unable or unwilling to attend the Course.

4.2. Chapter One will endeavour not to cancel a Course, however Chapter One reserves the right to cancel a Course at any time without liability to a Customer for any expense incurred. In such circumstances, the Customer will be offered a full refund.

4.3. Chapter One reserves the right to suspend or vary the operation of Chapter One’s obligations to the Customer which are in the nature of force majeure including (but without prejudice to the generality of the foregoing) fire, flood, discontinuation of electricity supply and any other unforeseeable circumstances beyond the control of Chapter One.

5. Examinations

5.1. Chapter One does not accept any responsibility for registering a Customer with professional bodies or entry for any professional qualification examination(s).

5.2. Course Fees for any Professional Qualification courses do not include any exam fees.

5.3. All cancellations or deferrals for computer-based exams must be received in writing to 7 days (5 working days) prior to the examination sitting.

5.4. Chapter One reserves the right to charge an administration fee for any computer-based examination cancellations or deferrals received.

5.5. No refund of computer-based examination fees will be made under any circumstances.

5.6. Chapter One does not accept any responsibility and liability relating to the attendance, cancellation or disruption of computer-based examinations provided by an alternative provider.

6. All Courses including Distance Learning and Online

6.1. Chapter One has a contractual agreement with Kaplan Publishing to provide distance learning and online courses.

6.2. Notwithstanding any other provisions of these T&C, Chapter One does not accept any responsibility and liability relating to a Customer utilising any website, third-party application recommended or utilised by Chapter One. A Customer may be required to agree to a third- party’s terms and conditions in order to use their products.

6.3. Notwithstanding any other provisions of these T&C, Chapter One does not accept any responsibility and liability relating to a Customer including undertaking any course which may have been arranged by Chapter One but provided by Kaplan Publishing.

6.4. A Customer participating on a Kaplan Publishing course will be bound by Kaplan Publishing Limited’s terms and conditions

6.5. It is a Customer’s responsibility to check that any device that they utilise to access the Online Course is compatible with any minimum specification requirements

6.6  Chapter One used Microsoft Teams to provide an electronic version of your class materials, recorded sessions and a method of communication with your tutor. Chapter One will provide you with a Microsoft Education Licence, which will remain live throughout your studies and will allow you to have access to all Office 365 applications. You will need to download the Teams application and full instructions will be provided in your joining instructions.

6.7 By obtaining a Microsoft Education Licence and associated Microsoft Office 365 applications provided by Chapter One (the “Account”), the Customer agrees to abide by the following additional terms and conditions.

6.7.1 The Customer must provide accurate and complete information during the registration process.

6.7.2 The Customer is responsible for maintaining the confidentiality of the Account credentials (username and password).

6.7.3 The Customer is responsible for taking appropriate security measures to protect the Account.

6.7.4 The Customer must notify Chapter One immediately if the Customer suspects unauthorized access to the Account.

6.7.5 The Customer is solely responsible for the content of all communication.

6.7.6 The Customer must not use the Account for any unlawful, offensive, or harmful activities.

6.7.7 The Customer must not engage in abusive, disruptive, or unauthorized behaviour while using the Account.

6.7.8 The Customer must comply with all applicable laws and regulations.

6.7.9 Chapter One reserves the right to access, monitor, modify, suspend, or terminate the Account at any time without notice. Chapter One is not liable for any loss or action resulting from such acts.

6.7.10 Chapter One may collect and process Customer personal data as described in the privacy policy.

6.7.11 Customer data may be stored, processed, and transferred, as necessary.

6.7.12 The Customer may terminate the Account at any time, subject to any contractual obligations.

6.7.13 Chapter One retains all rights to the intellectual property associated with the Account.

6.7.14 The Account is provided "as is" without warranties of any kind.

6.7.15 Chapter One is not responsible for any loss of data or damages resulting from the use of the Account.

7. Disclaimer

7.1. Chapter One does not accept any responsibility for any Customer property that is lost or stolen from its premises at Charing Cross, St Helier, Jersey.

7.2. Chapter One is not responsible to anyone by a Customer’s use of any materials or training provided for any purpose other than training or educational purposes, including but not limited to the giving of advice by a Customer to a third party.

7.3. Chapter One does not accept any liability for direct losses arising out of its negligence (other than in respect of liability for death or personal injury), breach of contract or any other cause of action arising out of or in connection with entering into the Agreement and is limited to the value of monies received from the Customer for the Course.

7.4. Chapter One does not accept any liability for any consequential or indirect loss, loss of, loss of  use or corruption of software, data or information, loss of or damage to goodwill, howsoever arising.

8. Data Protection

8.1.  Chapter One respects a Customer’s privacy and is committed to the protection of personal data.

8.2.  Chapter One will process a Customer’s personal data in accordance with the terms of Chapter One’s privacy policy.

8.3.  Full details of how Chapter One collects and processes personal data is contained within Chapter One’s privacy policy.

8.4.  Chapter One is registered in Jersey as a Data Controller (Reg No: 63800) and complies with the Data Protection Authority (Jersey) Law 2018 and the Data Protection (Jersey) Law

9. Data Sharing

Chapter One may pass your personal data to third-party service providers contracted to Chapter One as a consequence of providing services to you. If an employer is paying for your course, Chapter One will share your data, course attendance, course feedback and any applicable results with the employer.  Chapter One will also share your data with ACCA, CGIUKI and ICAEW institutions.

Chapter One requires that all third parties respect the security of your personal data and treat it in accordance with the Data Protection (Jersey) Law 2018 or relevant EU data protection legislation's.

Chapter One does not allow third-party service providers to use your personal data for their own purposes and Chapter One only permits them to process tour personal data for specified purposes and in accordance with Chapter One's instructions.

10. General

If any provision contained within the T&C/Agreement is held to be invalid or unenforceable the remaining provisions of the T&C/Agreement shall not be affected and shall be carried out as closely as possible according to the original intent. The Customer acknowledges that they are not entering into the T&C/Agreement in reliance of any statement, representation, assurance or warranty.

11. Jurisdiction

The T&C/Agreement, and any other matters arising out of or in relation to the T&C/Agreement, shall be governed and construed in accordance with the laws of Jersey. The Customer agrees to submit to the exclusive jurisdiction of the Jersey courts to settle any disputes that arise under the T&C/Agreement.