Chapter One (Jersey) Limited - Booking Terms and Conditions
1. Booking and registration
1.1. It is the responsibility of the Customer making the booking to ensure that the Course is appropriate for their needs that they obtain any and all necessary consents to permit them to attend the Course in Jersey.
1.2. The Customer acknowledges that by submitting a booking request to Chapter One, they have received the relevant authorisation for attendance on and expenditure for the Course.
1.3. Places on the Course are limited and will be allocated on a “first-come first-served” basis following receipt of the authorised course booking form.
1.4. Chapter One will confirm in writing to the Customer of the Customer’s acceptance and attendance on the Course, which forms the contractual arrangement between Chapter One and the Customer and is confirmation by the Customer of the acceptance of these terms and conditions (the “Agreement”).
2.1. Course fees are due in full within 14 days of the invoice date unless an agreed arrangement in writing is in place.
2.2. Any agreed arrangement to pay for Course fees during or after the Course must be made in writing prior to the commencement of the Course.
2.3. In the event of full payment not being received within 14 days of the invoice date, Chapter One reserves the right to refuse admission to the remaining Course dates and reserves the right to not accept future Course bookings from the Customer.
2.4. Chapter One reserves the right to charge interest on outstanding invoices at the rate of 5% per calendar month.
3. Course Cancellation and Non-Attendance
3.1. All Customer cancellations must be received in writing to firstname.lastname@example.org.
3.2. All Customer cancellations received 21 days (15 working days) or more prior to the commencement date of the Course will receive a full refund less an administration fee of £150. Any study materials already provided must be returned in unused condition, otherwise these will be charged at full retail price.
3.3 Subject to availability, if a Customer wishes to defer the Course to a later period, provided that the request is received in writing to email@example.com 21 days (15 working days) or more prior to the commencement date, the amount paid will be held on account for the Customer to be offset against the value of any future course booking. Any new study materials required will be charged at full retail price. No administration fee will apply.
3.3. No refunds will be given if a Customer withdraws, for whatever reason, within 21 days (15 working days) of the commencement date of the Course.
3.4. No refund will be given to a Customer who fails to attend a Course without providing notice in writing to firstname.lastname@example.org for whatever reason.
4. Course Cancellation or Suspension by Chapter One
4.1. Chapter One will endeavour not to amend published Course details, however Chapter One reserves the right to amend published Course dates, times and tutors without liability. Chapter One undertakes to inform the Customer in writing as soon as the amendment is made. In such circumstances, a Customer will be offered a full refund should they be unable or unwilling to attend the Course.
4.2. Chapter One will endeavour not to cancel a Course, however Chapter One reserves the right to cancel a Course at any time without liability to a Customer for any expense incurred. In such circumstances, the Customer will be offered a full refund.
4.3. Chapter One reserves the right to suspend or vary the operation of Chapter One’s obligations to the Customer which are in the nature of force majure including (but without prejudice to the generality of the foregoing) fire, flood, discontinuation of electricity supply and any other unforeseeable circumstances beyond the control of Chapter One.
5.1. Chapter One does not accept any responsibility for registering a Customer with professional bodies or entry for any professional qualification examination(s).
5.2. Course Fees for any Professional Qualification courses do not include any exam fees.
5.3. All cancellations or deferrals for computer-based exams must be received in writing to email@example.com 7 days (5 working days) prior to the examination sitting.
5.4. Chapter One reserves the right to charge an administration fee for any computer-based examination cancellations or deferrals received.
5.5. No refund of computer-based examination fees will be made under any circumstances.
5.6. Chapter One does not accept any responsibility and liability relating to the attendance, cancellation or disruption of computer-based examinations provided by an alternative provider.
6. Distance Learning and Online Courses
6.1. Chapter One has a contractual agreement with Kaplan Publishing to provide distance learning and online courses.
6.2. Notwithstanding any other provisions of these T&C, Chapter One does not accept any responsibility and liability relating to a Customer utilising any website, third-party application recommended or utilised by Chapter One. A Customer may be required to agree to a third- party’s terms and conditions in order to use their products.
6.3. Notwithstanding any other provisions of these T&C, Chapter One does not accept any responsibility and liability relating to a Customer including undertaking any course which may have been arranged by Chapter One but provided by Kaplan Publishing.
6.4. A Customer participating on a Kaplan Publishing course will be bound by Kaplan Publishing Limited’s terms and conditions www.kaplan.co.uk/about/terms-and-conditions.
6.5. It is a Customer’s responsibility to check that any device that they utilise to access the Online Course is compatible with any minimum specification requirements
7.1. Chapter One does not accept any responsibility for any Customer property that is lost or stolen from its premises at Grenville Street, St Helier, Jersey.
7.2. Chapter One is not responsible to anyone by a Customer’s use of any materials or training provided for any purpose other than training or educational purposes, including but not limited to the giving of advice by a Customer to a third party.
7.3. Chapter One does not accept any liability for direct losses arising out of its negligence (other than in respect of liability for death or personal injury), breach of contract or any other cause of action arising out of or in connection with entering into the Agreement and is limited to the value of monies received from the Customer for the Course.
7.4. Chapter One does not accept any liability for any consequential or indirect loss, loss of, loss of use or corruption of software, data or information, loss of or damage to goodwill, howsoever arising.
8. Data Protection
8.1. Chapter One respects a Customer’s privacy and is committed to the protection of personal data.
8.4. Chapter One is registered in Jersey as a Data Controller (Reg No: 63800) and complies with the Data Protection Authority (Jersey) Law 2018 and the Data Protection (Jersey) Law.
If any provision contained within the T&C/Agreement is held to be invalid or unenforceable the remaining provisions of the T&C/Agreement shall not be affected and shall be carried out as closely as possible according to the original intent. The Customer acknowledges that they are not entering into the T&C/Agreement in reliance of any statement, representation, assurance or warranty.
The T&C/Agreement, and any other matters arising out of or in relation to the T&C/Agreement, shall be governed and construed in accordance with the laws of Jersey. The Customer agrees to submit to the exclusive jurisdiction of the Jersey courts to settle any disputes that arise under the T&C/Agreement.