Complaints Policy

Chapter One’s ethos is to put our students and clients first. We aim to provide a high quality service and we believe, so far, we are succeeding.

However, if we are not getting this right please let us know. We want to put this right straight away. If you would like to email your complaint, please email one of the Directors who will pick this up as soon as they can.  If you would prefer to have a call, their mobile numbers are below.


Natalie Dimond:


Phone: 07829 888877

Charlotte Trigg:


Phone: 07829 726442


Our Directors will get back to you within 24 hours of your complaint. Please note that the complaint will be treated with the strictest confidentiality and resolved as best we can. We want to ensure that you have the service that you signed up for.

Any student that wishes to make a complaint to ACCA regarding Chapter One is advised to follow Chapter One’s complaints procedure first. If the complaint is not handled to your satisfaction, then please escalate your complaint to ACCA. If a you have exhausted both Chapter One’s complaints process and ACCA’s, then please escalate to the appropriate regulator. Details of which can be found on the ACCA website at the following link: