Complaints Policy

Chapter One’s ethos is to put our students and clients first. We aim to provide a high quality service and we believe, so far, we are succeeding.

However, if we are not getting this right please let us know. We want to put this right straight away. If you would like to email your complaint, please email one of the Directors who will pick this up as soon as they can.  If you would prefer to have a call, their mobile numbers are below.

 

Natalie Dimond:

Email: ndimond@chapteronetraining.com

Phone: 07829 888877

Charlotte Trigg:

Email: ctrigg@chapteronetraining.com

Phone: 07829 726442

 

Our Directors will get back to you within 24 hours of your complaint. Please note that the complaint will be treated with the strictest confidentiality and resolved as best we can. We want to ensure that you have the service that you signed up for.